Terms of Service

1. Agreement to Terms

By accessing or using the Symon Orchards Farm website (symonorchardsfarm.com) or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access our services.

2. Products and Services

Product Information

We strive to provide accurate descriptions, images, and pricing of our organic produce. However:

• Product appearance may vary slightly from images due to natural variations in organic produce
• We reserve the right to correct any errors in product descriptions or pricing
• Product availability is subject to seasonal variations and stock levels
• Weights and sizes are approximate and may vary slightly

Organic Certification

All our products are certified organic and grown without synthetic pesticides, fertilizers, or GMOs. We maintain the highest standards of organic farming practices.

3. Ordering and Payment

Order Process

Orders can be placed through:

• Our website shop page
• WhatsApp: +254 725 550 536
• Phone: +254 725 550 536
• Email: info@symonorchardsfarm.com

Payment Terms

• All prices are listed in Kenyan Shillings (KSh)
• Payment is required before delivery unless otherwise agreed
• We accept M-Pesa, bank transfers, and cash on delivery (where available)
• Prices are subject to change without notice

Order Confirmation

Once we receive your order, we will send you a confirmation via WhatsApp, email, or phone. Your order is not confirmed until you receive this confirmation.

4. Delivery

Delivery Areas

We deliver within Kenya. Delivery charges vary based on location and order size. Contact us for specific delivery information for your area.

Delivery Times

• Delivery times are estimates and not guaranteed
• We aim to deliver within 24-48 hours of order confirmation
• Delivery times may be affected by weather, traffic, or other factors beyond our control
• Someone must be available to receive the delivery

Delivery Responsibility

Once the products are delivered and accepted by you or your designated recipient, the risk of loss or damage passes to you.

5. Product Quality and Freshness

Our Commitment

We are committed to providing the freshest, highest-quality organic produce. All products are:

• Harvested at peak ripeness
• Carefully inspected for quality
• Handled with care throughout the delivery process
• Delivered as fresh as possible

Quality Issues

If you receive products that do not meet our quality standards, please contact us within 24 hours of delivery with photos. We will work to resolve the issue promptly.

6. Returns and Refunds

Fresh Produce Policy

Due to the perishable nature of fresh produce:

• We do not accept returns of fresh produce
• All sales are final once products are delivered and accepted
• Refunds or replacements may be provided for quality issues reported within 24 hours

Damaged or Incorrect Orders

If you receive damaged products or an incorrect order:

• Contact us immediately with photos
• We will arrange for replacement or refund
• Claims must be made within 24 hours of delivery

Cancellations

Orders can be cancelled:

• Before products are harvested or dispatched
• Contact us as soon as possible to cancel
• Refunds will be processed within 7-10 business days

7. Liability

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our liability is limited to the purchase price of the products
• We are not responsible for allergies, adverse reactions, or health issues unless caused by our negligence

Disclaimer

Our products are provided "as is" without warranties of any kind. While we strive for perfection, natural variations in organic produce are normal and expected.

8. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Symon Orchards Farm and protected by copyright laws. You may not use, reproduce, or distribute our content without permission.

9. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

10. Customer Conduct

You agree to:

• Provide accurate and truthful information
• Not misuse our services or website
• Not attempt to harm or disrupt our systems
• Treat our staff with respect

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on this page. Your continued use of our services after changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms of Service are governed by the laws of Kenya. Any disputes shall be resolved in the courts of Kenya.

13. Contact Information

For questions about these Terms of Service, please contact us: